Ecommerce Digital Account Manager

If you’re thinking it’s time to cut your teeth or further immerse yourself into the world of eCommerce, look no further! We are looking for a motivated Ecommerce Digital Producer with an awareness of Magento, Shopify and BigCommerce to join our growing team in Surry Hills, Sydney.

Convert Digital is an eCommerce focused digital agency based in Melbourne, Sydney and Hanoi. We believe in the right platform for the job and specialise in Magento 1 & 2, Shopify Plus and BigCommerce.

What’s On Offer!
  • Join a dynamic and growing team in our Surry Hills office
  • Work with clients in a wide range of verticals; from small boutiques to multinationals
  • Ability to grow professionally by immersing yourself into a young, dynamic and energetic team
  • Future proof your career in the ever evolving eCommerce industry
About the Role
  • Operate as the lead point of contact for any and all matters specific to assigned clients
  • Build and maintain strong, long-lasting client relationships, always adding value!
  • Field incoming tickets (Zendesk), provide first class communication and offer timely, high quality solutions to exceed SLA expectations
  • Ability to pick up the phone to troubleshoot problems, obtain clarity or check in for WIPs
  • Attend client meetings to drive agenda, offer ecommerce thought leadership and create a trusted advisor relationship
  • Show initiative to add value and identify areas to improve client’s website performance in line with ecommerce goals
  • Develop and maintain client roadmaps
  • Work closely with third parties and partners to identify great opportunities
  • Hands on eCommerce – understand the changing eCommerce environment and how to apply technology to improve it
Desired Skills / Experience
  • A passion for eCommerce and the right attitude!
  • Exposure to Magento, Shopify or BigCommerce… all three is a bonus
  • Ability to navigate through Google Analytics and identify a hypothesis or two
  • Don’t take yourself too seriously
  • Great communication skills
  • Previous experience building or managing an eCommerce website
  • Completed studies in a similar line of work
  • Ability to learn quickly and independently… up for the challenge!
  • Infectious personality to slot right in with the Sydney team!

Apply via this email to [email protected] with a cover letter and resume. No recruiters or agents thank you.